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Customer Service

1. Contact us

2. Order By Phone

3. Shipping

4. Returns & Exchanges

5. Promotions

6. Service Awards

7. FAQs

8. Sign Up & Save

9. Fall Sale

10. Holiday Sale

11. 2023 Free Gift With Purchase

12. 2023 Holiday Order Deadline

1) Contact Us

Toll free by telephone at 1-888-678-5556 from 7:30 a.m. to 4:00 p.m. Mon - Fri

By email at [email protected]

By mail at:
Texas Capitol Gift Shop
1201 San Jacinto blvd.
Austin, Tx 78701

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2) Order By Phone

To order toll free by phone please call 1-888-678-5556 between the hours of 7:30 a.m. and 4:00 p.m. Mon - Fri.

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3) Shipping

The Texas Capitol Gift Shop provides a choice of shipping options for orders within the contiguous 48 States. The standard shipping rate is a flat rate based on the combined weight of the items in your cart in conjunction with carrier weight based shipping tables. Orders that qualify for flat rate shipping will ship either through USPS or FedEx at our discretion. Orders with the selected methods of FedEx Ground, FedEx 2 Day or FedEx Next Day will only ship via FedEx.

Shipments made via FedEx are delivered M-F on standard business days only. FedEx only delivers on Saturday for a premium fee and does not deliver on non-working holidays. If you need an order for Saturday delivery please contact our customer support team for available options.

Alaska, Hawaii and APO orders are shipped via USPS and are handled on a case by case basis due to various factors such as: weight, size and total cost of the items being shipped.

Please call 1-(888)-678-5556 between the hours of 7:30 a.m. and 4:00 p.m. CST or send us an email at [email protected] for more information.

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4) Returns & Exchanges

Returns are accepted within 30 days of purchase with an original packing slip. Refunds are issued in the form of original payment for the amount of the returned merchandise (not including shipping or service fees).

We are not able to offer returns in store for items purchased online. However, if you would like to exchange the item in person, please go to 112 E 11th St. between 9-5 Mon-Fri, 10-5 on Saturday, or 12-5 on Sunday. As we are unable to offer store credit, the exchange must be of equal or higher value than the item being exchanged.

For health and safety reasons, pierced earrings are not returnable or exchangeable. Purchased items that are later offered at a discount may not be returned and re-purchased at the lower price.

Damaged or defective CDs, DVDs, and other multimedia products can be exchanged for the identical item but cannot be returned for a refund. New unopened multimedia products in their original plastic wrap may be returned within 30 days of purchase for a refund with an original packing slip.

All Art of Texas custom print sales are final and are not eligible for return or exchange.

If your order arrives damaged, missing items, or we shipped the incorrect item; please contact us immediately at 888-678-5556. In the case of damage, it is important that all packaging be saved so FedEx can determine how the damage occurred.

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5) Promotions

There are no currently active promotions.

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6) Service Awards

The State of Texas Service Awards began in 1998 as a partnership between the Capitol Gift Shops and the Texas Workforce Commission as a way to honor their employees for their many years of service. Over the years the program has grown to include a number of other state agencies. The service awards program aims to provide state agencies with a simple way to reward their employees for their dedication.

The program offers awards for every 5 years of service, and the price of the awards increases relative to the years of service. The pricing tiers may be set by the agency and only one award may be claimed per recipient. The recipient has 30 days from the issuing of their login information to claim their award, reminder emails are sent out one week prior to the expiration of the event. For more information please email us at [email protected].

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7) Frequently Asked Questions

a. Cannot access account - If you are having trouble accessing your account try utilizing the "forgot password" feature. If you are still unable to recover your password, or do not receive a temporary password, please contact us at: [email protected], or by phone at: 888-678-5556.

b. Accidently entered incorrect shipping location - If you accidently entered the incorrect shipping location, please contact us immediately by phone at 888-678-5556 so we can correct the address before the item ships. Once you receive confirmation that the order has shipped we are unable to revise the address.

c. Cannot find coupon code box - The coupon code box will in the "Shopping Cart" page underneath the list of items in your cart. It is also accessible during the payments section of checkout in the bottom left of the screen.

d. Can I purchase an online gift certificate? We are working on the implementation of online gift certificates, however they are not currently ready at this time.

e. Can I place a tax exempt order online? We do not have the functionality to do tax exempt order online, however you can call 888-678-5556 and place an order over the phone. Please be aware that you will need to fax your tax exempt form to us at 512-475-2471, we will not complete the order until we receive it.

f. How do I split an order to ship to multiple addresses? During step 2 of the checkout process you are presented with the option to ship to multiple locations.

g. Can I place an international order? Yes, International orders are handled on a case by case basis and require you to call our toll free number at 1-(888)-678-5556 to request a shipping quote. We only ship international orders by FedEx International Priority® Express with signature and insurance required. Shipping quotes start at $100 for this service.

h. I bought a gift for someone, will I be notified when they receive? Your shipping confirmation email will contain a FedEx tracking number that will allow you to check the progress of the gift so you can see when it's been delivered.

i. Why am I being charged for "oversized items"? Certain items are flagged as "oversized" and require special boxes with increased shipping rates. These items will be denoted with a special "oversized" tag.

j. Is it safe for me to use my credit card online? Yes, we use the industry standard SSL encryption to ensure secure data transmission. SSL establishes an encrypted link between your browser and our server, ensuring all data between the two is both private and secure.

k. I would like to sell my product online or in your stores, what do I do? If you are interested in having you products carried at one or more of our stores, please follow this link to our New Vendor Inquiries page and follow the instructions provided.

l. I saw an item in the store that I don't see online, how can I purchase said item? If you saw an item in-store that you do not see online, please give us a call and we can locate the item and complete the order over the phone. Please be aware that the location you are calling is our warehouse, so while they are extremely familiar with our products they will not be familiar with where the products were located in our store fronts i.e. the display up front, and window display.

m. Can I return or exchange an online purchase in person? You may exchange an online purchase in-store, however you may not return it for a refund in-store. Please see our return policy for more information.

n. What do I do if my merchandise was damaged in transit? Contact us with your name and order number so that we may begin to initiate a claim with FedEx.

o. Can you give me more information on some of your items? Absolutely! Please email us at [email protected] with the item number and what you would like to know and we will gladly provide you with the information you need.

p. Can I see more pictures of a particular item? Yes! Send us an email with the item number and name of the item you would like more photos of and we will send you more photos. If there is a particular part of the item, or specific image you would like let us know.

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8) Sign Up & Save

Save 10% off your entire first purchase when you sign up with a new and valid email address. Coupon will be delivered via email after confirming your new subscription on the Texas Capitol Gift Shop email list. Offer is limited to one time use per customer. Email must be valid, unique and not already subscribed to a Texas Capitol Gift Shop email list. No Purchase necessary. To receive the discount without providing a valid email please write to

Texas Capitol Gift Shop
C/O Marketing Department
1201 San Jacinto Blvd
Austin, TX 78701

Please include your name, mailing address and reference the 10% Sign Up & Save promotion. Within 3-5 business days of receiving a request the coupon will be sent to the address provided via the United States Postal Service.

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9) The Fall Sale 2023

- THIS PROMOTION HAS ENDED - Offer not valid on website purchases made before 10/2/23. Offer is online only and NOT valid for any in-store purchases. To redeem offer, code 20FALL23 must be entered during checkout on Offer valid for one-time use only. Sales tax, shipping, and handling are not included in this offer. Offer not redeemable for cash or gift cards. Offer not valid on currently discounted items, such as item 981359 10 Piece Ornament Gift Set or bulk ornament orders of 25 or more as these purchases will already receive a 20% discount. Offer not valid for sale or clearance items. Void if altered, copied, transferred, auctioned, or sold. Offer valid for in-stock items only. No rainchecks issued. Other restrictions may apply.

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10) The Holiday Sale 2023

- THIS PROMOTION HAS ENDED - Offer not valid for in-store or online purchases made before 11/24/23. Sales ends 12/12/23 at 11:59 pm CST. Offer automatically applied at checkout. No promo code needed. Offer valid for one-time use only. Sales tax, shipping, and handling are not included in this offer. Offer not redeemable for cash or gift cards. Offer not valid on currently discounted items i.e. 981359 10 Piece Ornament Gift Set or bulk ornament orders of 25 or more as these purchases will already receive a 20% discount. Void if altered, copied, transferred, auctioned, or sold. Offer valid for in-stock items only. No rainchecks issued. Other restrictions may apply.

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11) 2023 Free Gift With Purchase

- THIS PROMOTION HAS ENDED - For a limited time and while supplies last only, get a free set of Davy Crocket rocks whiskey glasses when you make a purchase of $125 or more. The glass set will be automatically added and discounted at checkout, no coupon necessary. Cheers!

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12) 2023 Holiday Order Deadline

Below are the estimated dates by which to place an order so that it will arrive in time for the holidays. Please note that these are estimates only. Shipping times can be affected carrier delays and force majeure beyond the control of the Texas Capitol Gift Shop. All orders must be placed by 12 PM CST in order for these estimates to be valid. We strongly recommend that for time sensitive orders you contact our customer service team directly to determine the fastest and most reliable shipping method to meet your deadline

Texas Capitol Gift Shop Ordering Deadlines

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